Practice Support Advisor, CPS

Are you a passionate and experienced professional with a background in delivering clinical mental health services? Do you hold qualifications in Social Work, Psychology, Nursing, or Counselling? If you’re eager to make a difference in a supportive, collaborative environment, we have the perfect opportunity for you!

We’re seeking a dedicated Practice Support Advisor to join our team. This role is based on the ancestral lands of the Wiradjuri people, and you can choose to work from our welcoming offices in Dubbo or Bathurst, NSW. As part of a dynamic team, you’ll have the opportunity to lead, inspire, and support others while enhancing the lives of those in need.

In this role, you will:

• Mentor and Lead: Facilitate regular supervision, mentorship, and reflective practice for employees in the CPS program, fostering a culture of professional growth and excellence.
• Champion Client-Centered Care: Ensure that staff are aligning their work with the recovery model, adhering to program guidelines, and keeping the client’s recovery goals at the heart of every action.
• Provide Expert Guidance: Be the go-to person for staff seeking advice on service delivery and best practice approaches, ensuring consistency and high standards of care.
• Manage Risk and Optimise Resources: Attend weekly intake and allocation meetings, supporting the management of risk and advising on the best allocation strategies for incoming program referrals.
• Ensure Quality Documentation: Provide training and hands-on support to staff, ensuring accurate and thorough documentation in client records
• Nurture Team Development: Assess and recommend development opportunities for the team, ensuring that our staff are equipped with the skills and knowledge to continuously improve service delivery.
• Support Clinical Risk Management: Monitor and support staff in managing participants who may present clinical risks, ensuring the safety and well-being of both clients and staff.

Why Apply?

This is more than just a job—it’s an opportunity to lead a team that makes a real difference in the lives of people with mental health concerns. You will have the autonomy to shape the direction of the program, working alongside a supportive and dedicated team. Your expertise will be valued, your development will be nurtured, and you’ll play a key role in shaping the future of mental health care in our community.

If you’re ready to take the next step in your career, bring your expertise to an organisation that values innovation, compassion, and teamwork. Join us and be part of something impactful!

 What’s In It for You:

• Make a Real Impact: Your work will directly contribute to improving the health and well-being of regional Australians, making a meaningful difference in the lives of those who need it most.
• Competitive Pay: Enjoy a competitive salary base, plus superannuation, ensuring your financial future is strong and secure.
• Maximise Your Earnings: Take advantage of salary packaging options that allow you to save up to $15,900 tax-free, with additional perks for meals, entertainment, and more!
• Time to Unwind: You’ll have 5 weeks of annual leave, plus guaranteed time off over the Christmas and New Year period to recharge and spend quality time with loved ones.
• Level Up Your Career: Take your professional journey to the next level with an annual Professional Development allowance, ensuring you’re always growing and advancing in your field.
• Wellbeing Focused: Your health and happiness matter. Access our dedicated wellbeing hub and receive an annual wellbeing allowance to prioritise your personal care.
• Exclusive Perks: Unlock amazing deals with our corporate partners, including St George, Westpac, and Westfund, for great savings and special offers.
• Commitment to Cultural Safety: you can access our Innovate RAP through this link: https://www.marathonhealth.com.au/news/launching-our-innovate-rap/

What We’re Looking For:

• Relevant Qualifications or Experience: You hold tertiary qualifications in nursing, occupational therapy, social work, case management, psychology, or another mental health-related field, or have substantial clinical experience in the mental health sector.
• Expert Knowledge in Mental Health & Recovery: You have an in-depth understanding of recovery-focused practice and are passionate about supporting individuals facing mental health challenges. You’re driven to make a difference in the community.
• Supporting Non-Clinical Staff: You possess the ability (or interest) to guide and support non-clinical staff in delivering recovery-focused support services to clients with complex mental illness. This includes supporting intake, screening, and client-centered psychosocial coaching services.
• Self-Reflective & Development-Focused: You demonstrate the capacity for self-reflection and are committed to ongoing professional development, including taking part in your own supervision.
• Strong Communication Skills: You are an excellent communicator, with the ability to share your knowledge and experience in a learning environment, supporting others to grow in their roles.
• Tech-Savvy: You’re highly literate in using computer systems, including experience with report writing and managing electronic client information systems.